At
Learn English Space, we believe that every client has different needs.
Staff and participants come from different backgrounds, and have varying
educational, attitudes and approaches to learning. In every customer
engagement, we conduct a needs analysis and student assessment to gauge
the differing levels and abilities of participants.
Only
after we have done that and analyzed the results, do we then suggest
the most effective programme best-suited to the client - that's our unique proposition.
Our core programs are well received by our clients. They are:
1. Effective Business Writing
Course Objectives
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To help participants write clearly, concisely and accurately to achieve better results through their writing.
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To help participants be aware of the rules of effective business writing.
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To assist participants to understand the common grammatical mistakes made in writing.
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To
help participants use effective strategies to improve their business
correspondence such as letters, emails and simple reports.
Course Content
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Learning Modern Business Language and Terminology
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Using the KISS principle and up-to-date language for better effect.
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Planning Effective Writing
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Polishing up writing to make it more professional.
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Improving tone and using parallel writing techniques.
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Using proven strategies to develop results-oriented writing.
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Making your writing more reader-friendly.
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Sharpening your proof-reading skill
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2. Grammar for Effective Business Correspondence
Course Objectives
Course Content
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Learning easy to remember rules for grammar
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Being aware of the common grammatical mistakes made in both spoken and written English
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Sharpening your proof-reading skills.
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As
a subject, grammar is dry and boring. We bring into the classroom
language games, simulated teaching, actual workplace situations to make
the learning experience an unforgettable and valuable experience.
We have developed workbooks for further classroom practice.
3. Communicate for Success (Speaking)
Course Objectives
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To help participants improve their proficiency in English to communicate more effectively at the workplace.
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To
help participants develop confidence in carrying out face-to-face
communication with colleagues, superiors and visitors to the company.
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To help participants understand the basic principles of effective verbal communication
Course Content
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| Brushing up grammar for effective verbal communication |
| Finding the right words to say – improving vocabulary |
| Using the proper tone and intonation – pronunciation & articulation |
| Speaking with impact - strategies to build confidence |
| Improving fluency and reducing hesitation |
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4. Successful Oral Presentations
Course Objectives
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To help participants understand the cardinal rules of effective oral presentations.
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To assist participants to be aware of the different stages to planning and preparing for an effective presentation.
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To help participants improve their techniques of presentation.
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To help participants become aware of the various tones and styles used in various public settings.
Course Content
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Learning effective presentation methods.
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Planning and delivery of successful presentations.
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Using appropriate non-verbal cues and body language to achieve the desired results.
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Finding the right words to say – improving vocabulary
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Using the proper tone, voice and intonation – pronunciation & articulation
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5. Call Centre and Telephone English
Course Objectives
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To help participants apply key language and phrases to ensure successful telephone communication.
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To assist participants in handling difficult callers over the phone confidently.
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To help participants project a positive image over the phone.
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To assist participants to understand the key elements to a successful service phone call.
Course Content
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Learning to use the phone to enhance corporate image
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Using the right tone, voice and intonation to ensure successful communication.
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Learning to deal with communication difficulties.
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Employing the right questioning techniques.
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Learning to communicate accurately, clearly and concisely over the phone.
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Handling challenging customers over the phone.
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